Last updated: February 2026
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1. Agreement to Terms
 
By accepting a quote, confirming a project in writing, signing a service agreement, or making any payment to MappLab Limited (“MappLab”, “we”, “our”, “us”), you (“the Client”) agree to be legally bound by these Terms and Conditions.
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These Terms apply to all services provided by MappLab unless expressly varied in writing.
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2. Scope of Services
 
MappLab provides professional services including, but not limited to:
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• Spatial intelligence and geospatial analysis

• Multimodal mapping and terrain modelling

• AI-assisted modelling and digital simulations

• Environmental and ecological mapping

• Social systems mapping and research support

• Digital visualisation and spatial reporting
   

All services are delivered strictly in accordance with the agreed written scope, quote, or proposal.
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No services outside the agreed scope will be provided unless confirmed in writing.
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3. Professional Disclaimer
 
All services are provided on a professional consultancy basis.
Unless explicitly stated in writing:
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• MappLab does not provide licensed cadastral surveying services.

• MappLab does not provide structural, civil, geotechnical, or engineering certification.

• MappLab does not provide legal advice.

• AI modelling outputs are analytical tools and do not constitute predictive guarantees.
   

All outputs must be independently verified where used for engineering, legal, regulatory, or construction purposes.
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The Client assumes full responsibility for how deliverables are interpreted and applied.
 
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4. Data Accuracy & Analytical Limitations
 
The Client acknowledges that:
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• Spatial data contains inherent tolerances and technical limitations.

• Environmental conditions may affect capture accuracy.

• Models and simulations represent conditions at the time of data acquisition.

• AI outputs are probabilistic and analytical, not definitive predictions.
   

MappLab makes no warranty that deliverables are error-free or suitable for any purpose beyond the agreed scope.


 ​5. Client Responsibilities

The Client warrants that:
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• All supplied information is accurate and complete.

• Required permissions and site access rights have been secured.

• All cultural, environmental, and regulatory approvals have been obtained.
   

MappLab is not liable for errors arising from inaccurate or incomplete client-supplied information.
 
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6. Regulatory Compliance
 
Where aerial or remote operations are involved:
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• All drone operations will comply with NZ CAA Part 101 or Part 102 requirements.

• Flights may be delayed, modified, or cancelled due to weather, safety, or regulatory constraints.
   

MappLab reserves absolute discretion to refuse operations that present legal or safety risks.
 
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7. Fees, Deposits & Payment
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• Quotes are valid for 14 days unless stated otherwise.

• A non-refundable deposit may be required prior to commencement.

• Final payment is due within 7 days of invoice.

• GST is additional unless stated.

• Late payments may incur 2% monthly interest.

• Deliverables remain the property of MappLab until full payment is received.
   

MappLab may suspend or withhold services for overdue accounts.
 
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8. Cancellations & Refunds
 
By the Client
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• Cancellation before commencement may result in forfeiture of deposit.

• Cancellation after work has commenced will require payment for all work completed to date.

• Cancellation within 48 hours of scheduled site operations may incur a cancellation fee.
   

By MappLab
 
MappLab may cancel or suspend services where:
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• Legal or regulatory compliance cannot be met.

• Site safety cannot be assured.

• Required permissions are not obtained.

• Payment obligations are not met.
   

In such cases, fees for work already completed remain payable.
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Refunds will not be issued for completed analytical work, modelling, or data processing.
 
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9. Intellectual Property
 
Unless otherwise agreed in writing:
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• All raw data, workflows, code, scripts, models, and analytical methodologies remain the intellectual property of MappLab.

• The Client is granted a limited, non-exclusive, non-transferable licence for the agreed project use only.

• Deliverables may not be resold, sublicensed, modified, or redistributed without written consent.
   

MappLab retains the right to use anonymised outputs for research, portfolio, or demonstration purposes unless expressly restricted.
 
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10. Confidentiality & Cultural Data
 
MappLab will treat confidential and culturally sensitive information with appropriate care. 
 
Where Indigenous or culturally significant data is involved:
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• Data will not be published or reused without explicit written consent.

• Cultural rights remain with originating communities unless otherwise agreed.

• See additional cultural clause under Data & Privacy Policy.
   

 
11. Limitation of Liability
 
To the maximum extent permitted by law:
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• MappLab shall not be liable for indirect, consequential, incidental, special, or economic losses.

• MappLab shall not be liable for loss of profit, business interruption, reputational harm, or regulatory penalties arising from use of deliverables.

• Total liability is strictly limited to the total fees paid for the specific project.
   

No claim may be brought more than 12 months after delivery of services.
 
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12. Indemnity
 
The Client agrees to indemnify and hold harmless MappLab, its directors, contractors, and affiliates against any claims, losses, damages, liabilities, legal costs, or expenses arising from:
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• Misuse of deliverables

• Redistribution without permission

• Failure to obtain site permissions

• Regulatory breaches attributable to the Client

• Reliance on deliverables outside agreed scope
   

This indemnity survives termination of services.
 
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13. Third-Party Reliance
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• Deliverables are prepared solely for the Client and the agreed project.

• No third party may rely on deliverables without written consent.

• MappLab accepts no responsibility to third parties.

 
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14. Force Majeure
 
MappLab is not liable for delay or non-performance due to events beyond reasonable control, including:
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• Weather conditions

• Airspace restrictions

• Equipment failure

• Regulatory changes

• Natural events

• Restricted site access
   

 
15. Termination
 

• Either party may terminate by written notice.

• The Client remains liable for all work performed up to termination.

• Deposits are non-refundable once work has commenced.

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16. Governing Law
 
These Terms are governed by the laws of New Zealand. Any disputes shall be subject to New Zealand courts.
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17. Amendments
 
MappLab reserves the right to amend these Terms at any time. The latest version will be published on our website and applies to all new engagements.